Exchange & Return Policy

We want you to love everything you buy from Zaree. If something isn't quite right, we're here to help. Please read our exchange and return policy below.

1. Exchange period

You can request an exchange within 7 days of receiving your order. Exchanges are available for a different size, colour or design of equal or higher value (you pay the difference).

2. Conditions for exchange

The item must be unused, unwashed, unaltered and in its original condition.
All original tags, labels and packaging must be attached.
Unstitched fabric must be uncut, with all pieces (shirt, dupatta, trouser) returned together.
Please include your order number or invoice with the parcel.

3. Items that cannot be exchanged or returned

Products that have been stitched, cut, altered or washed.
Items bought during clearance or final sale, unless they are damaged or incorrect.
Accessories, jewellery and innerwear, for hygiene reasons.
Customised or made-to-order pieces.

4. Damaged, defective or wrong items

If your parcel arrives damaged, has a manufacturing fault, or you received the wrong item, please tell us within 48 hours of delivery. Send us your order number, clear photos of the item and, if possible, the unboxing video on WhatsApp at +92 300 0000000 or email huzaima@gmail.com. Once confirmed, we will replace the item free of charge, including all delivery costs.

5. How to request an exchange

Contact us on WhatsApp (+92 300 0000000) or email (huzaima@gmail.com) with your order number and the reason for exchange.
Our team will confirm your request and share the return address.
Pack the item securely in its original packaging with all tags attached, and send it to us.
Once we receive and inspect the item (usually within 2–3 working days), we will dispatch your replacement.

6. Exchange shipping charges

For size or preference exchanges, the customer pays the cost of sending the item back to us, and a standard delivery charge of PKR 250 applies to the replacement parcel. For damaged, defective or incorrect items, all shipping is free.

7. Refunds

We offer exchanges rather than refunds. A refund is only given if an item is damaged, defective or incorrect and a replacement is not available. Approved refunds are sent by bank transfer within 7–10 working days after we receive the returned item. Delivery charges are refunded only when the error was ours.

8. Colour and size notes

We do our best to show our products as accurately as possible. Slight differences in colour may occur because of screen settings and lighting during photography, and these are not considered defects. Please check the size guide on each stitched product before ordering.

9. Order cancellation

You can cancel your order free of charge before it is dispatched by contacting us at +92 300 0000000. Once an order has been handed to the courier, it cannot be cancelled, but you may request an exchange as described above.

10. Need help?

Our customer care team is happy to help:
Call: +92 300 0000000
WhatsApp: +92 300 0000000
Email: huzaima@gmail.com
Monday – Friday 9:00 am to 6:00 pm PST
Saturday 9:00 am to 3:00 pm